5 Star Windows & Conservatories - Conservatory Installer Worcestershire

By huzaifah on 11/12/2024

Jason and Ethan had arrived to our property un-announced, however this was not their fault and was the fault of the office. We had just arrived back from abroad the night before and were booked in for a job in two days time. However, Jason and Ethan were extremely helpful, they apologised even though the error was not on their part. They even helped us move furniture and laid down coverings to protect our hard floors and carpets. Jason even covered everything up in the kitchen as we did not have time to remove everything. Extremely professional and quiet, they even let us get on with resting and in packing after a long flight and did not disturb us at all. Extremely pleased with the service provided by Jason and Ethan can not fault them. Workmanship was also spot on, even stuck around until I had checked and double checked all the windows and doors. I would highly recommend Jason and Ethan they saved what could have been a terrible experience and made it great. It would have been five stars if it wasn't for the error by the booking staff and getting the installation date completely wrong. Overall a great service provided by five star!

By Kristy on 03/12/2024

Just had our old conservatory replaced by 5 star windows. Doors, windows, frames and tiled roof. The whole team were great from start to finish and Lauren was always on the end of the e-mail to answer any queries. The crews that came round from the fitters to electricians to plasterers were polite, tidy and efficient. I wouldn't hesitate to recommend them. Has made such a difference and turned our 20+ yr old conservatory into a great all year round space. Thanks

By Tom on 11/11/2024

This is the second set of windows we have ordered from 5 Star for our Victorian Terrace house. We were so impressed with the quality, price and service levels first time that we came straight back. We had 2 windows this time, 1 downstairs, 1 upstairs. Previously they redid all of our kitchen windows. Everyone at 5 Star is really friendly and helpful - from the sales guy who visited and discussed our options (not pushy salesman in the slightest), to the staff at the office arranging visits, to the window fitters themselves who completed the job in 2.5 hours! The fitters were exceptionally clean and tidy. I thought there would be dust everywhere, like after other building work we have had done. They put down dust sheets throughout the house and even hoovered up the dust inside and swept up any mess created on the patio outside. Absolutely spotless and super fast. Once again we were very impressed with the level of service and the finish of the job. If/when we need any more windows, we will be coming straight back to 5 Star! Highly recommended.

By David on 06/11/2024

Received a cold call from 5 star about getting a quote for my tired bay windows so decided it was time to try the market and see if their rep after showing me all the benefits of his windows could get anywhere near my target price , i was very impressed when he did so went for it . After measurements were taken fitters soon turned up to fit the windows they were very nice friendly lads and fitted the windows really quickly i was most impressed with the hours they spent finessing the trim and air/sound proofing all around the really nice and well made windows so that when they'd finished they looked brilliant , thanks very much to them and the team and will definitely use them again .

By James on 17/10/2024

Our old conservatory roof was near K******d, almost totally cream crackered. We were desperate, what could we do, we needed a hero crew. Guess who came to the rescue, 5 Star Windows of Kidderminster, that's who! The teams were scheduled, they did their bit, what a fabulous job the fitters did of it. Roof dismantled and reformed, transforming our aspect of rain on a tin roof. Plasterers did sterling work, so clean, you hardly knew they'd been. The Sparky's lights sparkled like stars in the night, glistening so clear and bright. We watched in amazement; our hearts skipped a beat. It really was a real treat, little mess, stress free cleaning it gave quality a real meaning. Our grateful thanks to all who dared to replace our poor old conservatory roof.

By Jensen on 15/10/2024

I did a lot of research on windows and doors for the renovation of my house and found 5 Star windows by chance, but I am glad I did as their products have been top notch and the price has been reasonable too. I have since discovered that the after sales service has been just as good too. Highly recommended!

By Len&Becky on 09/10/2024

The team at 5 Star was professional, courteous, and knowledgeable. They took the time to explain the different options available and helped us choose the best roof for our needs and budget. The quality of the workmanship is exceptional. Our new roof looks fantastic and has already improved the overall temperature. We believe we will be be in a position to use the space all year round, regardless of the weather. Paul in the sales team was extremely helpful, professional and patient with us and Lauren was always available to help prior, during and after the install. We would highly recommend 5 Star to anyone looking for a reliable and trustworthy company to install a conservatory roof. Their attention to detail, commitment to customer satisfaction, and high-quality workmanship make them a top choice in the industry.

By Paula on 23/09/2024

I would highly recommend 5 Star Windows. From the initial visit to quote, to the follow-up visit to the installation, the staff were all exceptionally friendly yet professional. The two guys that installed the windows & front door were so careful and tidied as they worked, having laid dust sheets everywhere to ensure very little mess anyway. They spent time demonstrating the features of the windows and checked that I was happy with everything before leaving on both days.

By The on 12/09/2024

It's in the name...5 Star did a great job on our little extension. We were originally going to have a conservatory, but decided to go for a proper brickwork build with a warm roof. What was great about 5Star was that, firstly, they were competitive on price, beating some other quotes we had, and they could also start the work quicker as they have a few teams of builders. All the work was carried out to a high standard, communication was very good from 5Star and everything was done when they said it would be. We are very happy with our new room!

By Stephanie on 18/08/2024

Fantastic experience with 5 Star Windows from start to finish. We have had our conservatory replaced with new windows and a new ‘warm’ roof and we are so pleased with the results. The room looks fabulous and is now usable year through. Professional service from start to finish. No hard sell, simply great service: Great advice, excellent communication and amazing results. We are so happy. Any minor issues/niggles were dealt with quickly and efficiently. All staff have been so helpful and the work was completed to a high standard, as expected and in the timetable given. Thank you!

By Rebecca on 08/08/2024

From start to finish 5 Star Windows & Conservatories have been Great. From builders to office based staff, all have been Wonderful. A little hiccup with some timing on one date,but apologies were sent & all was sorted ASAP. Contact/communication has been just right & any questions or queries were answered straight away. The builders were friendly, polite & made sure they cleared up at the end of each day. The clean up at the very end was perfect...so much attention to detail was given....I was well chuffed!!! I would definitely recommend 5 Star Windows & Conservatories to anyone. Thank you to all involved.

By Carol on 19/07/2024

We had an extension built by 5 star and they did a fantastic job. We were sent a plan of works, designating dates, times for each trade. On the date and time the relevant trades were on site and punctual. Thanks to the trades, builders, fitters, plasters and electrican. They were all professional, polite, friendly, helpful and cleaned up afterwards. Any queries where answered by a quick phone call. I would recommend 5 star.

By Bar on 23/05/2024

A great firm to deal with. All teams have been helpful and hard working. Communication has been first rate. Really pleased with the finished result. Thank you 5 star won't hesitate to recommend you.

By ZsaR on 22/04/2024

Very happy with 5Star Windows. They did a very professional job from start to finish. I couldn’t fault the care; consideration; politeness and attention to detail in all aspects. No mess and all done within the time specified. Highly recommend *****

By Sammie on 25/03/2024

5 star definitely live up to their name. They have been amazing from start to finish. First came across them about 5 years ago when my parents used them for their extension and new front door. 5 years later myself and my partner decided we needed new windows and doors on our 2nd home in order to make it ready into a proper family home for our 3 month old boy. Everyone at the Kidderminster branch has been very helpful and supportive. The whole process was very simple where a lovely guy Ash came out to give us a quote and go through everything with us. It’s a little different having to choose everything yourself when your first home was a new build and already done for you! Next a surveyor called Dean came and was brilliant and also the admin team behind the scenes especially Melissa who has been there to help with all the questions. Finally the installation team Dave and Luke were amazing and made the 2 days so smooth sailing especially with having the little one and a dog. Thankyou again to everyone at 5 star, will definitely recommend you to all friends and family just like my parents did with us.

By Harry on 25/03/2024

We had 5 Star replace an old leaking conservatory roof and they did a brilliant job from start to finish. Every stage from the original visit and estimate to the completion was well organised and well communicated - no surprises. The workmen at every stage were excellent and tidy. We are well pleased with the finished product and would recommend 5 Star.

By Ian on 05/02/2024

5-Star Windows made the whole process of upgrading our conservatory roof very easy. The initial sales visit was relaxed and informative with no pressure to make an immediate decision. Once we signed-up, the installation process moved into gear like a well-oiled machine. The installation team was very professional and had a great work-ethic, completing the initial replacement work in a single day. The follow on trades were equally superb and we are delighted by the end result. Highly recommended.

By Jerry on 09/01/2024

From our initial telephone enquiry to completion of our beautiful orangery, it has been a truly pleasurable experience dealing with this company. The design team worked patiently with us throughout to ensure that our final choice met our quite specific and demanding wishes. The highly professional installation team displayed a commendable work ethic throughout. My wife and I are absolutely delighted with our orangery which replaced a tired conservatory. The finished product has exceeded our high expectations. Without the slightest hesitation we are pleased to award top marks to 5 Star Conservatories and give them the highest possible recommendation.

By Sara on 28/11/2023

Really thrilled with the service from 5 Star Windows and the quality of the product they have installed. From the moment we contacted them with our enquiry we felt assured that they could provide a solution. They were very friendly but totally professional and proactive right through from ordering through to installation. Our installer, Eamon, was very clean and tidy and made sure everything about the job was perfect. We would recommend 5 Star to anyone who wants a top quality product and service at a fair price.

By Heather on 19/11/2023

As with any major purchase we put a great deal of planning and thought into our new conservatory and put the same care into choosing the Company to convert our dream into reality, 5 Star Windows. Our conservatory was completed in February of this year and I decided to write my review to include the after sales experience which was so important to me. After hesitating over whether we would get full use out of the conservatory, I now spend as much time as I can sat in it and it has my become sanctuary over the last few months. The build itself had its stressful moments during planning and construction but as sit here this morning I know it was worth it. The after sales has been excellent and I am happy to give 5 star windows an excellent 5 star rating. Thank you to all the Team involved.

By Huw on 10/10/2023

we finally replaced 3 upstairs windows that desperately needed doing. 5 Star came in at a reasonable price. At every stage they were excellent. I was kept up to date on progress and the windows now fitted are great. They live up to their name

By Chris on 16/09/2023

5 Star came up with the design that we wanted at the price we were happy with. The delivery team were great and the builders, fitters, electrician etc. were all very friendly and professional. We had a few complications along the way, but all were resolved and we are really pleased with the finished results. I would definitely recommend 5 Star if you are looking for a quote for an extension.

By Betty on 28/08/2023

From the first visit by Lyndon I felt I could trust 5 Star to build the orangery that I wanted. There was no hard sell and every detail mattered. I am so pleased with the end result. I was given a schedule of work and work went well apart from a few days delay due to bad weather which, of course, was totally out of anyone's control! This was fibre glassing on the roof which depended on dry weather. I was given a revised schedule of work. The new orangery matches the existing house so well. The workmen were all polite and friendly and cleared up very well when finished. The office staff were always on the end of the phone if I had a query. I would certainly recommend 5 Star.

By Sue on 23/08/2023

This is the third time using 5 Star. They are a long established company and do a solid job. The after care is excellent. They are a safe pair of hands and did a great job in replacing doors, windows and a large conservatory roof for me. Very efficient, helpful and trustworthy …. Happy to recommend.

By Patrick on 19/07/2023

First visit was to determine what we needed, second visit was to measure up, third visit to do the work. We are very pleased with the work that was done. We needed replacement double glazing in our conservatory. The work was done quickly and accurately. I will use 5-Star Windows and Conservatories again.

By Ben on 17/07/2023

Had a very positive experience with 5* windows. We've purchased an old cottage that was in desperate need of several of its windows replaced. Our quotation visit was great, the surveyor understood our needs and gave us 3 options of windows that were tailored to match the look and feel of our property while matching existing windows that were staying. We were given estimation of manufacturing time and current install times that were accurate. The fitters that came on site were excellent, polite and friendly and actually offered with with excess render mix they made to patch up some other bits of the property otherwise the mix would be wasted. The fitters were offered drinks and biscuits which they were very appreciative of and in turn were clean, tidy and most importantly did an amazing job. The windows look great and we can't wait to get more done in the near future. We'll recommend this company to anyone. Thank you, great job. 👌

By Nicoleta on 12/07/2023

I had my living room window fitted by Jason. What a wonderful experience! He was professional, dedicated , polite and hard working man! He had gone above and beyond to ensure that the window and lintel is fitted perfectly! He did not stop until the job was done, and let me tell you that wasn't easy to do a 2 man job by himself! 5 Star company is very fortunate to have such a dedicated employee! Thank you again Jason!

By Tamara on 10/07/2023

We have recently had a new door fitted the sales people were fantastic and kept us informed of what was happening once we had chosen our door .The fitter that turned up was very professional and did a wonderful job and explained everything to my wife about locking the door and how to keep it clean

By shania on 08/07/2023

My grandparents had just moved into their new home and needed a new door as well a few windows to fix it up a bit. I recommended 5 star as I have gone through them before myself and had excellent service. After their initial call, it wasn’t long at all until they set up an appointment for a quote. They’ve made it a point to tell me how great their salesman, Louis, had gone above and beyond for them to make sure they got the perfect fit and left out no detail in their meeting - truly honest about prices too. After hearing them so delighted, I thought I’d leave a review since I have had a similar experience with the lovely lad! Very professional, fast, easy, and brilliant company they are overall!

By Lindsey on 17/05/2023

We are absolutely thrilled with the quality of windows and doors we ordered from 5 Star Windows and conservatories. The service, design advice and support offered was exceptional and made the process of choosing windows and doors seamless and stress free, from our visit to the showroom to the final installation. No question was unanswered, help was available when needed. Staff at 5 star windows and conservatories went above and beyond our expectations, taking us through the design process and showing us various renderings to help us visualise how the doors and windows would look. They helped us with measurements for positioning of doors and windows to improve the aesthetic of our permitted development extension. We thoroughly recommend 5 Star Windows and conservatories and would absolutely use them again in future for our next project.

By Sarah on 02/05/2023

Couldn’t be happier with our experience - from the initial consultation to the installation itself the whole process of our new door has been really positive. Everyone we dealt with at 5 Star was friendly and knowledgeable, and they even completed the work on a faster time frame than expected. Really highly recommended!

By Keeley on 14/04/2023

I was very nervous having new windows changing the look of our home. The fitters Dean&Shane , were brilliant lads , Dean reassured me and he was right , they did a great job. The finish which they went above and beyond was just fab!. Very trustworthy I left them to get on with it , no problem at all. We had a few issues with the glass being defective, but Dean promptly ordered new units. With us being kept very much informed by Kayleigh via emails , this issue was quickly without question rectified and a couple of weeks later they were replaced professionally by Eamon& John . 5* looked after us very well, as did the staff and fitters . Dean was brilliant thankyou!Keeley& Steve Crampton

By Alison on 13/04/2023

5 Star Windows certainly live up to their name! We have just had 11 windows, a set of patio doors, and a new porch fitted by them, and they look amazing. From my initial telephone call to arrange a visit to the quotation from the salesman to the surveyor visit; calls to/from the installation team right through to fitting - SUPERB! Our fitting team were Tim B and Tyler - and what a team they were. Tidy, clean, respectful, friendly, and did a great job in just 3 days - they are certainly a credit to the company. It is lovely to see an independent excel at what they do by knocking the multi nationals out of the park. Well done.

By Linda on 30/03/2023

I phoned up 5 star windows with an enquiry about replacing my front door. Within a week a salesman came and gave me a quote. The surveyor came and talk the measurements and within a month l had a new front door. They came when they said they would and did a first class job. Would definitely recommend them again myself. There was a slight problem with the door lock but they rectified that very quickly. Thank you. They certainly live up to there name.

By Martha on 16/11/2022

Superb service from start to finish. Our beautiful new door has completely transformed the house and we are delighted. Great communication throughout. Very professional and lovely fitters. We would definitely recommend 5 Star Windows & Conservatories. Thank you very very much!!!

By Michael on 16/11/2022

Really pleased with the service we received from 5 Star Windows right from the start with the salesman who had many years experience in the trade who was a great help advising us on options no nonsense on pricing and focused on products that would suit us and trust me there are so many options with 5 star your spoilt for choice. We was impressed with the quality of the products too that we was able to try out and see benefits of different constructions also A+ energy rating with 20yr warranty!!! We had the conservatory done at the same time and all the workmen on both projects were professional tidy and took a pride in the job. Also a special thanks to Marzena in the office who was in regular contact planning the works and invoicing on the 2 projects. These windows and doors are definitely helping with heating costs too we are really pleased with the service we received from 5 star would highly recommend them.

By Jack on 02/10/2022

We were very happy with the 5 star team from start to finish. They were accommodating for our timeframe for the work to be completed whilst we were away on holiday, and came back to a clean and tidy house - wouldn’t have known anyone was here! They were efficient and professional on install day. The finish on the windows internally and externally was brilliant, with no touch ups required from us on any plaster or render, so thank you for that! Above and beyond expectations and value for money. The windows are great quality and the team were very helpful with details such as child locks and design of the frosting to bathroom windows which now look much more modern, so we are really glad that we chose to go with them. We will be back once we have plans for our extension for more new windows and doors. Thank you Richard & team!

By Helen on 07/09/2022

I cannot praise after sale customer care highly enough. Even if you have an out -of-the-box question, they will do all they can to make sure you get the help you need. Well done 5Star!

By Caroline on 06/09/2022

This company deserves every one of its 5 stars. From the initial design appointment to completion of the new conservatory build, the service and workmanship from everyone involved was excellent. Times scales were adhered to, I was kept informed of progress of the order at all times. The quality of the product is very good, and exactly as described. I wouldn’t hesitate in recommending this company to anyone looking to purchase a new conservatory.

By Vay on 21/07/2022

We started the process of getting a new door on 10/03/2022, and the asbestos was removed on 27/06/2022 door installed and inner door removed 29/06/2022 plaster finished internal work on 06/06/2022 and today 21/07/2022 the door trim replaced as did not match door and handle replaced due to screw cross threading. Could not fault the installation staff they were very efficient but the office staff need to work on there communication skills, by explaining to the customer why things are delayed and why the customer has to remind them of work to be done. A long process but happy with the door, would I recommend yes if you are not in a hurry.

By Lois on 01/06/2022

I am happy to highly recommend 5 Star. From the first call to discuss options and measure up, to the after service call, the staff were helpful, professional, and very efficient. The person who came to measure up discussed all the different options available and was extremely helpful with advice. The Fitters were prompt and worked hard to ensure the work was completed on schedule, leaving no mess, and cleared everything away afterwards. I am very satisfied with the Windows and door and have no hesitation in recommending 5 Star to others.

By Jane on 17/05/2022

We are very pleased with our windows. We were helped, in the showroom, with making our choice and the windows were delivered on time and fitted quickly and well. The people doing the fitting covered carpets to protect them and tidied up afterwards.

By Ian on 16/05/2022

I have employed the services of 5 Star Windows over the last few years. They have now replaced all my external doors and windows and built me a new porch. This has involved 3 separate visits from 3 teams. They all carried out faultless installations and I would certainly recommend 5 Star to everyone.

By Rachel on 22/04/2022

Great service so far from 5 Star! Bethan thoroughly discussed our design ideas and made various changes until we had the perfect conservatory. Great communication and prompt replies.

By Linda on 19/04/2022

I don't often review anywhere without seeing the finished product, however I would just like to pass on my gratitude for the time and excellent customer service I have received this evening from Ross. Everything was explained with precision, advise was given from a multitude of vast experience, with an eye for detail. Thank you, I shall look forward to hearing from you soon and hopefully you can make my dream a reality.

By Michelle on 12/04/2022

I have dealing with 5star regularly. The staff are always polite and happy to help me with my enquires. I leave the call knowing that if they haven’t been able to resolve my issue on the call that someone with the experience and know how will be getting back to me.

By Paul on 04/04/2022

We are very pleased with the finished conservatory. The workmen who attended were on time, friendly and completed all the work on schedule and to my satisfaction. The office staff were helpful at all times and kept us informed. Special thanks to Katie at Kidderminster, who re arranged one work day at short notice as we requested. All round a good job from all concerned. Paul Fitzpatrick

By Kate on 29/03/2022

Can totally recommend speaking to Louis Barker! Very professional and friendly. He really listened to what we wanted and gave us some great options and great deal. Looking forward to our installation!

By LESLEY on 04/03/2022

5 Star looking after us from start to finish, and gave us exactly what we wanted! Nothing was too much trouble there staff very happy to help if we had any questions. Would recommend to anyone!

By rakesh on 03/02/2022

The service is exceptional. Really happy to get my conservatory done with them. Very professional and exceptional customer service.

By Amanda on 02/12/2021

Having recently moved house, our new front door was almost impossible to lock. We duly contacted the company from the guarantee passed to us by the previous owners but were told that it wouldn't be valid now that the property had changed hands. Quite by chance that night, Five Star were canvassing and I told the salesman of our problem. He rang the MD straightaway and 20 minutes later, at 8pm on a Wednesday evening, the boss came out to us! He couldn't fix the problem that night but first thing the next morning a fitter arrived and solved our problem. How many companies work as well as that? Fantastic service by a company that clearly care about their local community

By Anne on 02/11/2021

Good service from start to finish. We required a new front door and a side window to the garage. We were kept informed of each step throughout the process, including when the order was being manufactured. A provisional date for installation was given, and the door and window were actually fitted on this date. The job was carried out efficiently and professionally, even cleaning the hall floor. Overall we are extremely pleased with the front door and window, and also the expert service.

By Andy on 26/06/2021

I work at 5 Star so this isn't an independent review. I have though recently had two windows and a new back door installed and they are perfect. I'm very fussy when it comes to the house but can honestly say that the quality of the products and fitting are far better than our other existing windows.

By Ann on 24/05/2021

To 5star Windows team This weekend we had the final fitting to complete our newly built porch. All staff that worked on the project were polite and professional, extremely hard working and nothing was to much trouble for them, and would go that extra mile to make things right. Quality of products is of a very high standard. The completed project has exceeded all of our expectations. Regards E & A Shropshire

By Karina on 06/05/2021

Very impressed with the service. Hard working and friendly. Kept us up to date with each stage. All workers clean and tidy. Would recommend to others.

By Darren on 18/03/2021

5 Star Windows have been excellent from start to finish. The quality of the doors, the fitting and the cleanliness of the fitters was great. Loose skirting and laminate beading was fixed back into place. I highly recommend them. Make 5 Star Windows the go to company for all your glazing needs.

By James on 16/12/2020

Excellent company to deal with, I've used them before and will certainly be using them again. Good quality, reasonable price and very friendly. I know at the moment things are tricky, so it's pretty impressive they got my windows to me in a timely fashion. Thanks 5 star.

By Amy on 11/12/2020

We recently had all of the windows changed by 5 Star and what a brilliant service they provide with outstanding quality and attention to detail. A special shout out to the fitters who worked so efficiently all day and didn't stop until everything was finished, clean and tidy. We are due for a bathroom refit in the new year and the timings were slightly out due to COVID so the guys made sure the bathroom window was left for our tiler to get the best finish possible. We are absolutely thrilled with our new windows they have made such a big difference to the look of our house and we are so pleased we could get the job done locally too. Many thanks again from Pete and Amy !

By Mandie on 14/10/2020

High recommend 5 star. We had a full set of windows & doors installed. The entire process has been efficient & highly professional. Excellent value. The installation team were courteous at all times and ensured everything was clean & tidy during the installation.

By James on 22/09/2020

Fantastic sales experience with Louis. Worked his schedule to work around our work commitments and children. Came out of his work hours to help us out massively. He was really honest with us about the all the costs, extremely knowledgeable of the products and process. Offered to come back with the surveyor to aid the process and ensure all our needs were covered. Very impressive service so far.

By Tony on 30/08/2020

I have used 5 Star on 3 separate occasions firstly to replace all my windows and doors, secondly the facia boards and then following a small extension, got them back to replace some really poor quality bi-folding doors, which were only a couple of years old (supplied and installed by the extension builder , not 5 Star) with a pair of sliding doors. On all occasions they have provided excellent advice, good quality installation and service. The set of sliding doors fitted this year that replaced the bi-folding doors, has given us a completely different view of the garden with the large area of glass. Need I say more :-)

By Phil on 27/08/2020

This was our second installation by 5 Star and followed on from a simple patio door installation late last year. We had an idea to improve a rear extension and with the visionary and expertise of the salesman / designer Neil Evans our vision became a reality. We had two elevations to our extension removed and redesigned whilst the roof remained in situ. Building the walls, installing 3 windows and fitting French Doors instead of a single sized doorway. So not a straightforward job by any means. After a slight delay due to Covid the work took around 2 weeks from start to finish and we couldn't have asked for a better fitting team. Lead by Glenn they were tidy, polite, conscientious ,hardworking and very helpful in pointing out subtle changes and tweaks we had not thought of or things we had overlooked. This resulted in a better outcome for all concerned. And - Glenn's brickwork is superb, I cannot praise him enough, 5 Starr are lucky to have him working for them. Our vision and dream became a reality, from a draughty and cold room with outdated windows on which the roof rested, we have a warm, insulated and cosy room with new windows and doors and a roof which rests on brick and steel and all looks a million dollars. Add in a wood-burner (Not 5 Star) and the setup is complete. Would I recommend 5 Starr - Yes Would I use them again - Definitely We made the mistake in the past of having work done by a national installer when we should have looked closer to home.

By Adam on 26/08/2020

Have always had fantastic service from the 5 Star Kidderminster team. The sales experience is great - Lyndon especially couldn't be more helpful. All installers are incredibly polite, clean, and efficient. We were unfortunate enough to move in to a property with rosewood UPVC, which moves and expands hugely in the heat. When we've had issues with expansion the service team have always dealt promptly and communication has been excellent, even during COVID social distancing. Showroom is stunning, and really showcases the quality products (windows, frames, locks, skylights) that 5 Star use. Everything top notch, wouldn't hesitate to recommend and will definitely be using again.

By Gary on 26/08/2020

We wanted to create a new room to add to our existing lounge/dining area. We wanted the room to be used all year round and not be too hot in the summer and too cold in the winter. We were impressed with 5 Star from the start. We visited their showroom and saw examples of exactly what we were looking for. The initial visit at our home was very professional and although not the cheapest we were impressed by the quality of their products and their building team. Work started on our new room within a few weeks. The building team were great and when we hit a problem with the house foundations experts were on hand to advise us of the extra costs. We were able to change our original plans from a solid roof to a glass roof with lots of insulation so we could stay within our budget. The February floods and then the covid virus slowed the project down but the 5Star team kept us informed. The window, door and glass roof fitters did their job efficiently. The electrician was great and even fitted an outside socket for us and put in dimmer switches and hung the central light fitting we had purchased. The plastering team were also very professional, clean and tidy and even returned to fill in some cracks that had appeared. We fitted the flooring ourselves and thought 5Star would be back to fit the skirting board. Initially they said this was not part of the contract but after a couple of emails and phone calls they agreed to do this for us. Thanks to the whole 5Star team for giving us a brilliant new room that everyone who has seen it loves. Cheers !

By Sarah on 18/08/2020

Great company to deal with. Not at all pushy in terms of sales pressure unlike other well known companies. Provided a better solution for the work I needed doing without the expense of doing unecessary work unlike the other company received a quote from. Whenever I contacted the company I either got the answer I needed straight away or a follow up call within the timescale stated. They kept me informed of progress and any issues that occurred provided an immediate solution. The install of the doors went without a hitch. The workmen were pleasant and efficient and they cleaned up after themselves. Just the windows panes to be replaced now. Would definitely recommend this company.

By Mo on 02/07/2020

Fantastic great service and friendly. Great value.

By Karen on 25/02/2020

Explained to Salesman exactly what we wanted; given precise information and quote; fitted quickly and tidily. Very pleased with the front door and all aspects concerning the company.

By Hayley on 20/01/2020

As a company 5 star could improve their communication skills more at the office! As for the work done by Kris it is fantastic and couldnt wish for it to look any better. Kris perfected everything he did and let me know exactly what was going on and if there would be any noise for my autistic 3 year old son. All round brilliant builder👍👍👍

By Leanne on 16/01/2020

I’ve had several jobs done by 5 Star and have been happy every time. Any issues I’ve had, have always been sorted out quickly. Will be using again soon!

By Emma on 16/01/2020

Brilliant place to work, very professional with top quality products too.

By Sarah on 14/01/2020

Love working with the guys at 5star - Always polite and professional. Damien is an absolute star and nothing is too much hassle :) Would definitely recommend them to anyone

By Simon on 28/12/2019

Fantastic experience from start to finish, really transformed our home.

By Sarah on 16/03/2019

Absolutely delighted with my windows. Service and customer care were excellent from the first visit to the Kidderminster showroom to the sales/survey visits and the installation by Adam and Tim, who replaced my windows with great care and attention to detail. Superior quality and experience with no pushy sales approach.

By Sarah on 13/03/2019

Absolutely delighted with my windows. Service and customer care was excellent from the first visit to the Kidderminster showroom to the sales/survey visits and the installation by Adam and Tim, who replaced my windows with great care and attention to detail. Superior quality and experience with no pushy sales approach.

By Andy on 21/02/2019

I cannot recommend 5 Star highly enough! We had a tricky project - an Orangery across three levels integrating a kitchen and outside living space built on a slope. From the start they were totally professional and everyone went the extra mile. A special shout out to Marcus, Nas, Bev and Richard. The quality was outstanding and they dealt with a few curve balls with ease. Very impressed and a happy customer.

By Michael on 02/11/2018

Very helpful and reasonable prices for the do it yourself person.

By Cliff on 26/07/2018

Excellent after sales service. Quality conservatory at an affordable price. Highly recommended.

By Steve on 29/03/2018

After much indecision we chose 5 Star to build a Sky Room on the back of our house. This was something that we'd been contemplating for years and was so important to get right. 5 Star have left us with exactly what we wanted in a room with maximum glazing/light but one that can be used all year round. In fact we use the room more than our lounge now which says a lot for our overall satisfaction. Ok so there were a few little hurdles to overcome in the build but 5 Star were professional throughout and I couldn't recommend them enough.

By Steve on 28/03/2018

After much indecision we chose 5 Star to build a Sky Room on the back of our house. This was something that we'd been contemplating for years and was so important to get right. 5 Star have left us with exactly what we wanted in a room with maximum glazing/light but one that can be used all year round. In fact we use the room more than our lounge now which says a lot for our overall satisfaction. Ok so there were a few little hurdles to overcome in the build but 5 Star were professional throughout and I couldn't recommend them enough.

By barrie on 07/02/2018

23,01,2018 . 5 star done amazing job on my new windows and doors . Loving my new French doors roll on summer ... Well recommend 5 star windows & conservatories . Neat work and took old windows and doors with them when they left . See you in the future. Barry

By Satisfied on 03/10/2017

"A great improvement to our bungalow, and has been admired very much. No hesitation in recommending 5 Star windows."

By Clive on 19/08/2017

This was quite a significant change to our house and we were very nervous on how we went about making this happen. 5 Star put our minds at rest very early on with a clear plan and price of what we required with a lot of flexibilty in what they could do for us. When the building work began the guys were great and were hard working, this was done quite quickly and we waited a short time for delivery of windows, doors, roof and fittings which had to be measured for correct fit, again once they arrived they were put up quickly and professionally, then electrical and plastering was all done to a high standard Overall a first class job with just a few tweaks which they were happy to sort out. I would say using 5 Star is a no risk option as their experts are on hand to guide you through any issues which you naturally have with a large build of this kind. We had confidence in them and they delivered, it looks first class. thank you

By Satisfied on 02/08/2017

"When we visited the showroom we had a most helpful conversation about what we wanted. Subsequent visits to our house were very helpful. The information we were given was clear. The craftsmen who came to fit the doors and windows for us were punctual and worked hard for most of a day. They were consistently polite and pleasant. All in all, a very good service delivered by courteous and helpful people."

By Satisfied on 04/07/2017

"We required an emergency replacement of a window that was on the verge of falling out. We had a same day visit from an advisor, and we placed the order the same day. we were contacted quickly for an engineers visit and the fitting followed very quickly too. The fitting went by uneventfully we were extremely pleased with the quality of finish, of the windows and the tidiness the room was left in, other than the new window there were no signs that any work had been undertaken. We were so pleased with the work and the standard of service that we had no worries in arranging further window replacements immediately."

By Clive on 23/05/2017

This was quite a significant change to our house and we were very nervous on how we went about making this happen. 5 Star put our minds at rest very early on with a clear plan and price of what we required with a lot of flexibilty in what they could do for us. When the building work began the guys were great and were hard working, this was done quite quickly and we waited a short time for delivery of windows, doors, roof and fittings which had to be measured for correct fit, again once they arrived they were put up quickly and professionally, then electrical and plastering was all done to a high standard Overall a first class job with just a few tweaks which they were happy to sort out. I would say using 5 Star is a no risk option as their experts are on hand to guide you through any issues which you naturally have with a large build of this kind. We had confidence in them and they delivered, it looks first class. thank you

By Raya on 07/04/2017

5 Star have done a great job for Magic Wool Studio in Kidderminster. We had lovely new windows and doors fitted by the the professional and reliable people. We are very pleased with the quality of windows and doors as well as the neat installation work. We would highly recommend them. Magic Wool Studio (Kidderminster)

By Satisfied on 11/01/2017

"We needed our conservatory in a hurry as our family was coming from abroad and we had just moved house. We had other quotes but none could do what we wanted for the date we wanted it. We were a bit concerned at this and wondered what the job would be like. The builders were amazing and worked extremely hard and finished what they had to do in good time despite some rain to hamper them. The conservatory was put up very efficiently and within a day we could see the difference. The conservatory was finished a couple of days later to a very high standard and we were very pleased. The electrician and plasterer were people that 5* brought in and they did a superb job. I really did like the idea that they sorted everything and we had nothing to worry about. I would recommend them and use them again for any windows and doors that we need in the future. And yes the whole family 17 of us were sat down to Christmas Dinner in our new conservatory. Well done 5*. Two months on we are so pleased with it and use it as much as we can. When we visited the showroom we had a most helpful conversation about what we wanted. Subsequent visits to our house were very helpful. The information we were given was clear. The craftsmen who came to fit the doors and windows for us were punctual and worked hard for most of a day. They were consistently polite and pleasant. All in all, a very good service delivered by courteous and helpful people."

By Gary on 07/11/2016

It all started just over 2 years ago when I was struggling to find somebody to rebuild my conservatory, my issue was spending a large amount of money to just replace what I already had, although it would be nice and new and not leaking. What made 5 star stand out from the rest was that the sales person put a lot of effort into helping us come up with a design that was more than just a replacement it was a good upgrade. He advised us on the latest designs which led us to move away from white and having brown, also the design of the windows was something we would never have thought of. We also wanted to make it as warm as possible so for only a small cost increase the windows were triple glazed. So we considered we got a great new room which the 5 star sales person helped us achieve. The workmanship of the fitting was also top notch, they fitted it in the time they said and with no issues (even though it was in the winter). What I liked about 5 star is they use quality materials as standard, for example the locks fitted are all the best 3*. What this meant was that you could just trust them and not have to research it all yourself. Although I am giving a positive review some things did not always go quite to plan, these were relatively minor such as a mark on some glass and a door needing adjustment but they did not quibble and came out and rectified the issues. I hope not to have to bother them often but having a 10/20 year warranty does give you piece of mind. Since having the conservatory done I have had all my doors and windows changed and last month had a porch built by them. What is nice it all matches in the light brown frames which does making cleaning a lot easier. Overall I would recommend them for a good quality product, fitted well and at what I considered a fair price. Hopefully it will last and look good for many years to come.

By Steven on 27/09/2016

Fantastic service and pricing, From our first initial call inquiry straight trough to the after care service i have had no issues at all. We weren't bombarded with those annoying sales calls, the salesman visited us and again no pressure was given to make a decision, unlike those companies we saw with the annoying TV ads.... Once we made our decisions on the new porch and house doors the process was pretty fast, within 3 weeks we had the team turn up and install all in 1 day. As a tradesman myself i was impressed with their tidiness and also their respect to my property including the front lawn. We had a final visit from the after care team to ensure we were happy with everything, just the 1 minor issue which was resolved straight away and at no charge. Would highly recommend 5 star. Brilliant service, Brilliant quality and no ANNOYING calls!!! Thank you 5 Star Steve Happy Customer Worcestershire

By Helen on 18/09/2016

We used five-star to to change all the windows in our home about five years ago and in more recent times we've had three patio doors and now we've just ordered a superb ultra modern roof lantern to brighten up our living room. We have been extremely pleased with the service and products provided and on every occasion the fitters have come to do the job on the day we wanted and have always been very careful to clean up after themselves, and have been polite and professional. All in all very good value for money, the quality and finish on everything they,ve done has been really good.